Delivery

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Cut Off Time

We endeavour to despatch all orders received before 2pm on the same working day.

UK Delivery

We endeavour to despatch all orders received before 2pm on the same working day.

Deliveries to Highlands & Islands are usually shipped via Royal Mail or Hermes and will take longer to arrive.

Please Note: If you have specific delivery instructions should you not be at home - please enter them in the Notes section of your order. For example, please leave with neighbour, or please leave outside garage.

International Delivery

We can deliver most countries - to check the shipping cost, prepare your order in the usual way then click on View Basket. Next click on 'Calculate Shipping Cost'. Then enter your postcode and country - the shipping options will then come up.

Unfortunayely, not all of our products can be shipped abroad (e.g. aerosols) however, you should receive an error message at checkout if any of the items in your basket are not available for your address. On the rare occassion that you are able to purchase a product that we are unable to ship abroad a member of the team will be in touch to organise a refund.

Please Note: The charges shown are for shipping only and DO NOT include taxes or duties that might be applicable on importation. You will be responsible for these.

Very Important

Delivery times are not guaranteed, and refunds will not be given for late deliveries.

For a specific delivery requirement (such as Saturday delivery) or to check a quotation for international shipping, please email enquiries@homechocolatefactory.com or call +44 208 450 1523

Out of Stock Items

If you order an item that is out of stock, before our system has updated & made it unavailable for purchase, our customer service team will be in touch to inform you of this & provide you with the option to wait for it to come back into stock or a refund.

Please visit our Terms & Conditions, Privacy & Cookie, Refund & Cancellation, and Payment Flow & Delivery Policies for more information.